About Arrellio

At Arrellio, we’re building an all-in-one operating system for optometry practices nationwide – starting with best-in-class patient engagement and e-commerce tools. We commercialized our product in April and are experiencing rapid growth. You can learn more about us on our website.

Position: Customer Success Specialist

We’re looking for a Customer Success Specialist who’s excited by the challenge of building a 0 🡪 1 onboarding and activation function in a fast-growing technology startup. This individual will work closely with and report directly to the Founder & CEO.

• Title: Customer Success Specialist
• Salary: $60K-80K Base
• Equity: 0.5% in Stock Options
• Benefits: Health (Medical, Dental, Vision)
• Location: Hybrid (Columbus, OH Preferred)

Candidate Responsibilities

This individual will be responsible for the following initiatives:

• Onboarding: Lead end-to-end onboarding and account activation once contracts are signed by the sales team.
• Training: Guide clients on how to use our platform after launch.
• Support: Address client inquiries and relay feedback to product development.
• CRM Ownership: Ensure accurate and up-to-date data within the CRM.
• Reporting: Create reports and visualizations to track onboarding timelines.

Qualifications

• Experience: 3-5 years of experience in onboarding roles within healthcare SaaS companies.
• Technology: Proficient with CRM (HubSpot) and customer support tools (Intercom).
• Personality: Organized, joyful, and kind.