Customer Success Manager
Posted on Saturday, October 22, 2022
We're looking for CSM to help manage the relationships of our customers.
Yottled helps service businesses increase their bottom line by $1k to $15k+ per month with no credit card fees. We have the simplest, easiest to use all-in-one platform that directly has an impact on a businesses bottom line.
We’re a remote-first company who believes you should work from where you‘d like to live - not the other way around.
About Our Team 🤩
Our team is what makes us successful. We welcome diverse thinking, encourage everyone to try new things, and embrace the components of our lives that make us unique. We are redefining the way people make an income and need everyone's perspective.
About the Role 🌱
We’re looking for CSM that can help ensure our customers are successful using Yottled. You’ll onboard customers, create documentation, and handle any support needs that come our way. As an early member of our team, you’ll interact with our customers and shape the future of customer success at Yottled. We push decisions to the people closest to the problem. You will get to make the decisions.
What you’ll be doing
📝 Documentation: You know the best way to scale yourself is making sure the customer can find answers on their own. You’ll create documentation, videos, and other material to help customers get the answers they need.
📲 Communicate with customers: You’ll use the stellar documentation you put together to respond to customers via email, text, and occasionally phone + zoom or google meet.
🎓 Onboarding customers: You'll spend time with our newly acquired customers to ensure they are successful in using Yottled.
🐇 Moving fast: You’ll get to test about anything that comes to mind. We want you to give us feedback from customers and we’re indexing on the things that work.
🤘 Impact our strategy: We have our ideas but we want a diverse team of voices. You’ll get to help us decide what we should do, build, and sell.
🌱 Self starting: We are remote so we look for people who can operate in heavy amounts of ambiguity. You'll be given autonomy to get your work done.
🤝 Customer facing: Our customers are our life blood. You'll need to represent our brand to ensure you’re selling into the right customers that will drive us forward.
🚀 Results driven: You'll present metrics and drive towards objective based results, ensuring we're on the right path towards success.
🔬Experience with the following (is a plus but we encourage you to apply even if you don’t know about all of them):
Yottled is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Yottled’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring regardless of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.
If this role is exciting to you, we encourage you to apply even if you don’t meet 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.
To apply for this position, send us your resume to firstname.lastname@example.org.
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