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Solutions Engineer

Workshop

Workshop

Omaha, NE, USA
Posted on Tuesday, June 20, 2023

Workshop is looking for a Solutions Engineer to work alongside our Customer Success and Product teams. You’ll get the opportunity to partner with our customers, assisting them with their technical onboarding and support needs.

A successful Solutions Engineer at Workshop should have experience working with customers in a support capacity and have strong empathy for customers. This role requires an in-depth knowledge of enterprise IT deployments, email providers (Office 365, Google, et al), email security appliances and protocols. Ultimately, the best of the best in this role will help customers find success using our platform by addressing technical needs throughout their journey.

Omaha-based candidates are preferred for this role.

Solutions Engineer Responsibilities:

  • Strategize with Account Management and Customer Success teams to create ideal solutions and outcomes
  • Support customers requiring technical assistance or education after onboarding
  • Collaborate with product team to diagnose and resolve customer issues
  • Create technical documentation to support customers asynchronously
  • Develop trust and confidence in Workshop’s technical solutions
  • Meet with customers during the onboarding process to educate them about the various steps needed for account setup
  • Support the sales and CS teams with technical related queries or technical requirement documents

Solutions Engineer Requirements:

  • Previous work as a solutions engineer, technical support or similar role
  • Familiarity with common enterprise IT deployments and technologies such as Microsoft ActiveDirectory, Google Workspace, or Okta (or others!)
  • Experience with email, DNS and email security preferred
  • High attention to detail
  • Proactive and curious in nature
  • Excellent communication – both written and verbal
  • Experience creating help documentation is a plus

What is Workshop?

Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska and we’re on a mission to create more happy Mondays for employees everywhere.

We build software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.

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