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Account Manager



Sales & Business Development
Boston, MA, USA
Posted on Thursday, June 20, 2024

Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that. And while we take recruiting seriously, we don’t take ourselves too seriously. At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.

We are looking for an Account Manager in Boston. As an Account Manager, you will be responsible for renewing software contracts across Workable’s customer-base. The goal of this position is to drive contract renewal rates to 100% and lead upgrade opportunities uncovered during the renewal process.

Essential Responsibilities:

  • Increase renewal rates by driving renewal conversations, encouraging upgrade transactions, and thereby ensuring retention and long-term satisfaction.
  • Collaborate with customer success to identify risk factors and facilitate efficient management of the renewal process
  • Provide customer feedback to product management
  • Partner with leadership to engage in customer negotiations where necessary
  • Ensure renewals are well-documented and accurately forecasted
  • Work with customers to build relationships and expedite resolution of contract inquiries
  • Continuously contribute to the improvement of the renewal process to increase revenue retention and mitigate churn
  • Other duties as assigned