Passionate about precision medicine and advancing the healthcare industry?

The Senior Manager, Partner Client Operations oversees projects and process improvement for Tempus’ Atlanta laboratory collaborations. This position leads the day-to-day projects and resources within the team. The position supports relationships with Tempus’ Laboratory, Bioinformatics, Product, Engineering, and Data Science teams, as well as external customers.

KEY RESPONSIBILITIES

• Motivate and lead a team at Tempus that is responsible for delivering projects sold to pharma, research, and consumer companies. This team:
• Manages all projects from beginning to end, including kick-off meetings, bi-weekly meetings with customers, and close-out meetings
• Leads client meetings, ensures decisions and action items are clearly documented and tracked to completion
• Drives escalation and resolution of critical project related issues
• Reports out metrics to clients on a bi-weekly basis
• Ensures samples are moving appropriately through the lab and flagging samples at risk as appropriate
• Manages client relationships across the full client portfolio, owning client retention and satisfaction KPIs
• Advocate for the client experience across Tempus, working with cross-functional teams to ensure that client initiatives are visible and aligned with company goals, communicate product feedback and client sentiment to internal stakeholders
• Monitor project health through the effective use of project dashboards and management tools
• Ensure team member roles and responsibilities are clearly defined to achieve desired results
• Keep internal stakeholders engaged and informed of progress and potential risks

QUALIFICATIONS

Basic Qualifications:

• Bachelor’s Degree; Master’s Degree is preferred
• At least 7+ years of project or account management experience at a healthcare company; experience working in or with a lab is a plus
• Sharp attention to detail and ability to meet long- and short-term deadlines
• Strong presentation skills
• Experience collaborating closely with cross-functional leaders
• Desire to build and grow a passionate, high-performing team
• A bias for action
• Experience managing and growing a team
• Background leveraging data and analytics in decision making