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Director of Engineering

Super Dispatch

Super Dispatch

Multiple locations
Posted on Wednesday, May 1, 2024

Super Dispatch is looking for a Director of Engineering who will lead the execution, organization, efficiency of cross-functional Engineering teams. This role requires a close collaboration with multiple stakeholders to ensure that product improvements are designed and implemented based on high standards. The Director of Engineering will bring strong Leadership and management abilities as well as deep technical knowledge. Ideally this person will be located between the UTC +1 and UTC +3 time zones, and flexible to collaborate with our teams in the US and Central Asia. We are particularly interested in candidates from European countries or Central Asian regions.

Responsibilities:

  • Team Organization: Design, implement, and maintain the efficient team structure to meet organizational objectives.
  • Hiring and Onboarding: Oversee the recruitment, onboarding, and training of Engineering staff.
  • Stakeholder Collaboration: Work closely with Product, Design, Support, and other departments to align engineering efforts with broader company initiatives.
  • Process Improvement: Continuously assess and improve Engineering processes and workflows.
  • Culture: Elevate and sustain an exceptional engineering culture by integrating industry-leading best practices that optimize team efficiency, creativity, and collaboration.
  • Technical Leadership: Help teams with making key decisions on software architecture and technology stack. Guide teams with managing and prioritizing technical debt.
  • Facilitation and Support: Working closely with engineers on resolving issues and technical challenges. Hands-on experience with codebase.
  • Quality Control: Oversee software development and quality assurance processes to make sure that product changes are delivered to customers using the best practices. Make sure products are scalable, reliable, secure.
  • Performance Management: Conduct performance reviews, and implement career growth plans for team members.
  • Mentorship: Provide technical and leadership mentorship to engineering managers and key individual contributors.
  • Budget Management: Oversee the Engineering budget, including hardware, software, and other costs.

Candidate Experience:

  • 8+ years of experience in working in a product company with cross-departmental collaboration.
  • 3+ years of experience as a Director of Engineering (or on relevant positions like Senior Engineering Manager, Head of Engineering).
  • 3+ years of experience as a Senior Software Engineer.
  • Experience working with and building highly efficient software teams.
  • Experience implementing Agile, DevOps, SWDL.
  • Experience building highly available, scalable, secure backend systems.
  • Experience implementing performance indicators or metrics (DORA, KPI, OKR).
  • Experience working with remote and distributed teams - can effectively communicate with US, European, and Central Asian teams.
  • Full-stack technology knowledge (system design, backend, frontend, databases).
  • Bonus points:
    • Background in transportation/logistics.
    • Experience with cloud infrastructure platforms.

Candidate Profile:

  • Excellent written and verbal communication skills - you are a great writer, speaker, and listener - you have the ability to clearly articulate the story of the problem you’re solving and the vision you’re going after.
  • Thrive in a startup culture - you thrive in a fast-paced, ‘get-it-done’ environment - by default, you prioritize "right now" over "right", comfortable with multi-tasking, and limited resources.
  • High level of flexibility - you adjust quickly to changing priorities and conditions, respond positively and effectively to complexity and change.
  • Customer-focused - you can deeply empathize with our customers, patiently listen and take feedback; you are great at getting to the bottom of the customer problem.
  • Problem solver - you have solved complex problems and have the aptitude to navigate uncharted waters.
  • Systematic thinker - you can balance big picture strategy with details, you have strong execution and delivery.
  • Analytical mindset - you are able to structure and process data and draw insightful conclusions from it.
  • Proactive - you act without being told what to do and regularly bring new ideas and perspectives.
  • Team player - you have a collaborative mindset, the ability to work with cross-functional teams, and build positive relationships with individuals across the organization.
  • Open and Positive - you are open to criticism and ideas, you accept feedback and provide it quickly.

Growth Plan:

Within 1 month, you’ll…

  • Graduate from Super Dispatch’s company-wide new employee onboarding program. You’ll get caught up with who we are, how we work, and what we're building.
  • Understand the full functionality of Super Dispatch products, as well as the greater auto transportation industry and competitive landscape.
  • Understand Super Dispatch’s internal processes: how product changes are made, how different departments and cross-functional teams work, how decisions are made, etc.
  • 1:1s with all Engineering team members.
  • Meet each department head to understand cross-functional expectations and requirements.

Within 3 months, you’ll…

  • Introduce a plan for improving engineering workflows and processes.
  • Review recent performance reviews and current team objectives.
  • Understand codebase, be comfortable with small contribution.
  • Develop growth plan for Engineering Managers and Individual Contributors.
  • Own high-level execution of product roadmap items.

Within 6 months, you’ll…

  • Strengthen engineering culture.
  • Regularly review and improve the organizational structure by working with Product and Leadership closely.
  • Make sure performance KPIs are tracked correctly and improved continuously.
  • Influence the Product roadmap by bringing technical debt and other improvements that are aligned with the company goals.

Within 12 months, you’ll…

  • Develop a long-term engineering strategy, aligned with company goals.
  • Lead impactful projects that move Engineering forward.
  • Make Super Dispatch more attractive for engineers.

What We Do:

Our mission at Super Dispatch is to transform the world of vehicle shipping by becoming the leading platform for moving cars. For too long, the auto transport industry has been left without effective tools and instead given outdated processes and disconnected systems. The Super Dispatch platform is a one-stop-shop for everything Carriers and Shippers need to move cars faster, smarter, and easier. Backed by cutting edge technology and best-in-class software, Super Dispatch is the advanced auto transport experience taking carriers and shippers into the future.

Who We Are:

Our team is comprised of highly motivated professionals with a passion for solving big problems with technology. Together we've created a people-first culture where we welcome diversity of backgrounds and ideas. Our core values are built around learning, growing, evolving, and continuous experimentation. We believe and practice taking bold risks. We embrace failure as a lesson. We celebrate wins and milestones. We put our team and customers first. We are committed to supporting each other and helping each other grow on this journey.

Summary of Benefits:

  • Stock options
  • Unlimited Vacation (PTO)
  • 12 weeks of paid parental leave
  • Fully remote/work from home role
  • Growth opportunities
  • Gym membership/wellness stipend