Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Located/willing to relocate to the Atlanta metro area. At least 50% of time will be spent onsite at surrounding sites, including Chattanooga, TN.

Role Description:

We are hiring a District Manager, Fulfillment Operations to oversee our partner fulfillment centers. The ideal candidate must have extensive experience in e-commerce fulfillment, warehousing, and logistics. You will serve as the primary liaison between fulfillment operations and the rest of the business. This role requires the ability to develop and maintain solid relationships with marketing and sales, supply chain, and corporate development. You must have the ability to influence at all levels in the organization. This role is reporting into the Senior Director, Fulfillment Operations, who also serves as the backup for this role.

What you’ll do:

Manage and grow a region of ShipBob fulfillment centers as we continue to scale.
Track and report KPIs for improvement as we work to support the business' growing capacity, complexity and demand, and hold the team accountable to those KPIs.
Develop and manage Operations Support Manager(s) that can take ideas to implementation and activation within 4 weeks.
Provide professional development for our leadership teams.
Scope capital improvements and investments in machinery, technology, and software such as conveyors, gum tape machines, carton sealers, and a new WMS system.
Navigate rapidly evolving rules/protocols within the e-commerce industry as this market continues to expand (i.e. fulfillment speed, carrier rules and delays, etc).
Work with our Merchant Care, Sales and Customer Service teams to establish internal SLA's that translate to exceptional merchant experience, customer guarantees and satisfaction scores.
Work with a multi-disciplinary team of internal and external stakeholders on partner evaluations.
Ensure strategic and operational decisions support a safe, legal, and quality-compliant supply chain. Provide guidance and oversight to SFN management teams, reinforcing the importance of compliance and continuous improvement across all locations.
Comply to all food safety and compliance policies and regulations.
Additional duties and responsibilities as necessary.

What you’ll bring to the table:

Bachelor's degree in operations, logistics, supply chain, business or equivalent work experience.
At minimum, 4-6 years of progressive operations, fulfillment, logistics, and warehouse management experience – we prefer a complex in-house operation.
Experience in direct-to-consumer package fulfillment.
Fluency in Microsoft Excel is a requirement – you must be an excel wizard.
Deep experience with WMS systems and partnerships with product teams to build new functionalities & the ability to communicate your data and recommendations.
You must love working with a team of highly dedicated, fast movers, who live by the motto “never a dull day”!
A desire to get your hands dirty in a growing company where your work matters and is vital to our success.
This role will require 50% travel to regional sites.
Experience supplying Fulfillment by Amazon (FBA) and/or managing Seller Fulfilled Prime (SFP) in your own fulfillment center is a plus.

Perks & Benefits:

Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of $120,000 - $130,000 for this position. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

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