Technical Support Intern
ShipBob
As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
- Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
- Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Chicago HQ, 120 N Racine Ave, Chicago, IL 60607
Compensation: $20.25/hr - $23.00/hr
Role Description:
The Technical Support Intern is an entry-level position designed for those eager to gain hands-on experience in IT and audio-visual support. This role focuses on ensuring the smooth operation of audio-visual systems and maintaining network uptime at our headquarters to support team members on-site effectively. As part of the internship, you’ll learn to employ, maintain, and improve standardized procedures and policies for technical support. You will take ownership of problems, propose solutions, and either resolve issues or coordinate clear hand-offs to the appropriate team members. To round out the experience, the internship will culminate in a final project assigned to the position, allowing you to showcase your learning and contributions in a meaningful way.
What you’ll do:
- Support HQ related IT infrastructure.
- Provide support for Windows & Apple computers, printers, peripherals, basic network issues, and other computer related devices.
- Communicate updates and issues to IT leadership.
- Provide guidance and best practices regarding technologies pertaining to end user computing in a remote first, cloud first environment.
- Write Knowledge Base articles, FAQs, help manuals, how-to guides, troubleshooting documentation in confluence knowledge base.
- Manage asset inventory for HQ employees.
- Monitor asset performance and recommend corrective measures.
- Ensure correct disposal of retired hardware.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- Pursuing a degree in computer science or a related field.
- Proficient in both written and spoken communication.
- Some IT end user support experience preferred.
- Understanding of Information Technologies (Windows OS, Mac OS, Office 365, basic network troubleshooting).
- Experience in configuring and troubleshooting Windows / Mac computers.
- Experience working in an office environment.
- Located in the Chicagoland area.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.