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Senior UX Researcher

Root Insurance

Root Insurance

United States · Remote
Posted on Wednesday, May 1, 2024

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

The Opportunity
The UX team at Root is a tight knit, collaborative group with a mission to deliver innovation and customer value. This team sits within the Product & Marketing organization and works very closely with product managers, engineers, and product executives to plan and deliver new product features and experiments.

We are seeking a Senior UX Researcher. The unique opportunity of this role is to work closely with product managers and product leadership to help drive strategic product investments. It’s hard to build great products in auto insurance - take a look at your own company’s app and you’ll see for yourself. When was the last time you thought about your insurance company? To what extent do you expect or want to be delighted when you open your insurance app to pay your bill, or access your insurance card?

These are the types of questions we are wrestling with. You will be tasked with co-creating a research roadmap with product managers and working with designers and stakeholders to deliver projects that have the highest impact. This role will be tasked with advocating for customer value by making customer’s lives, needs, and stories compelling and real to product leadership. You will succeed if you are able to write, tell great stories, develop relationships with stakeholders, and learn creative ways to measure what matters the most but is the hardest to quantity - meeting customer needs.

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.

Salary Range: $110,000 to $130,000

How you will make an impact:

  • Work with product managers, engineering managers, and product leadership to manage a research roadmap and backlog

  • Own and develop a research roadmap

  • Develop and refine customer personas, covering their journey through Root and key needs/pain points

  • Execute and help refine Root’s Voice of the Customer program, by gathering inputs from teams and research to develop a quarterly report on customer health and other key metrics.

What you will need to succeed

  • 5+ years of applied research experience

  • Professionally trained in qualitative research methodologies

  • Highly skilled interviewer

  • Basic proficiency in quantitative methodologies

  • Excellent writer, excellent attention to detail

  • Ability to confidently lead and facilitate meetings and workshops

  • Strong creative & design instincts

  • Comfortable with disagreement & confrontation

  • High bar for quality & excellence

  • Preferred:

    • Advanced degree with psychology, human factors, or HCI concentration

    • Formally trained in research methodologies

    • Trained in statistics software & methodologies

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.