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Liability Adjuster 4/8 OJ

Root Insurance

Root Insurance

Remote · United States
Posted on Thursday, February 22, 2024

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.


The Opportunity

We are looking for a Liability Adjuster. In this role, you will manage a caseload of simple, low-complexity claims while building your skills as an auto claims adjuster. We expect Entry-Level Claims Adjusters to learn quickly and be on a "fast-track" to grow within the business. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

You will have role-specific training with Root and self-study before completing an adjuster licensing exam (paid for by Root).

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.

Salary: $46,000

How You Will Make an Impact

  • Initiates, investigates, evaluates, negotiates and finalizes claims resulting from simple auto accident losses

  • Leverage internal tools to research and resolve customer requests thoroughly and accurately

  • Gather necessary information from customers

  • Consistently makes prompt and courteous contact with every party involved in a claim

  • Uses exemplary time management and organizational skills to manage pending claims and associates tasks proactively

  • Coordinates the repair of damaged vehicles, and assists with rental reimbursement

  • Provides input for continuous development of claims guidelines and best practices

  • Recommends potential product developments and process improvements

  • Interacts and communicates effectively with customers, peers, vendors, and managers

  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims functions, current guidelines in claims function, and policy changes and modifications

What You Will Need to Succeed

  • Bachelor's degree or equivalent work experience

  • Less than 1 year of claims experience

  • Successful history of time management, multi-tasking, and customer-facing communication

  • Ability to secure an adjuster insurance license within 90 days of the start date

  • Strong written and verbal communication skills

  • Proficient in Microsoft Office Suite and/or Google Suite

  • High sense of professionalism while remaining empathetic

  • Curious in nature

  • Willingness and ability to keep learning

  • Great attention to detail with high organizational skills

  • Ability to approach problems with an open mind

  • Strong decision-making capabilities

  • Ability to complete other duties as assigned


Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.