Sales Development Representative
Loop Returns
Sales & Business Development
Remote
Posted on Sep 11, 2025
The Sales Team at Loop is the engine that powers the business. In an ever evolving market and company, the sales team seeks to provide revenue and stability that can accelerate our vision to market.
We’ve listed what we think you’ll be spending your time on right away. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.
This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.
At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, you are welcome to join us from any of these locations.
What You’ll Do:
- Conduct outbound prospecting to identify and qualify potential customers through phone calls, emails, social media, and other channels.
- Research and understand prospects' business needs and pain points to effectively communicate the value proposition of Loop.
- Schedule and coordinate introductory calls or demos for qualified prospects with Account Executives (AEs).
- Track and document all interactions and lead information in Loop's CRM system (we use Salesforce) to ensure accurate and up-to-date data.
- Continuously learn about the industry and competitors to provide valuable insights to merchants and improve sales messaging.
- Collaborate with AEs and other team members to optimize sales processes and improve overall sales performance.
- Meet and exceed weekly and monthly KPIs for outbound calls, qualified leads, and scheduled meetings.
- Achieve (or exceed!) monthly SQO quota.
- Participate in ongoing training and coaching sessions to improve sales skills and product knowledge.
- Continuously provide feedback to the marketing team on the effectiveness of campaigns and messaging.
- Act as THE voice of our market, sharing insights with our sales, marketing, merchant success and product teams so we can be exceptional at responding to market needs.
Your Experience:
- Strong prospecting skills with the ability to identify and qualify potential customers through various channels, such as cold calls, cold emails, social media, and other creative methods.
- Excellent communication skills, both written and verbal, with the ability to engage and persuade prospects through phone, email, and other channels.
- Strong listening skills to understand prospects' needs and pain points and effectively communicate the value proposition of Loop.
- Positive attitude, persistence and resilience in the face of rejection or setbacks, with the ability to maintain motivation and focus on achieving quota.
- You have a results-driven mindset and a willingness to go above and beyond to meet and exceed quotas.
- Comfort with using technology and software tools, such as CRMs, email automation platforms, and prospecting tools; experience with (or are excited to learn) Loop’s tools - Salesforce, Slack, Notion, Loom, Outreach, Lusha, SalesNav, and Google Suite.
- You know how to effectively collaborate with cross-functional teams, including AEs, marketing, partnerships, and merchant success.
- Willingness to learn and continuously improve sales skills, including product knowledge, sales processes, and industry trends.
- You can provide examples of how you addressed a customer's concern or hesitation with a product and turned that hesitancy into a win.
- You are curious and proactive in experimenting with AI technologies to improve workflows, optimize messaging, and uncover new ways to connect with merchants.
- You thrive in rapidly changing, ambiguous, and fast moving environments.
- You have examples to share of how you’re already living Loop’s core values: Be a Human First, Courage Over Comfort, Own the Outcome and Make Merchants Successful.
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Loop Story
Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.
We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.
Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.