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Senior Product Designer

Loop Returns

Loop Returns

Product, Design
Posted on Wednesday, May 1, 2024
The Design Team strives to create exceptional experiences for Loop brands and their customers.
We are looking for a Senior Product Designer to join our Product Design team in pioneering the new frontier in post-purchase love and mindful consumerism. Candidates should have knowledge of design fundamentals related to user experience. You must be a practitioner of user-centered design, visual design, have experience with design systems, and possess strong interaction design skills. You are an evangelist for our brand, product, and philosophy. Through your passion and professionalism, you will drive strategies based on real people’s insights, use your craft to turn insights into beautifully designed products, and inspire the organization by prototyping what’s possible.
Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.
This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly into a box of requirements.
At Loop, we believe that flexibility and choice are what allow you to do your best work. With our Blended Working Environment, you have options ranging from joining our HQ office (in Columbus, Ohio), opting into a Hub (a location with 4+ team members), or staying totally secluded (our version of remote). Our team is spread across the United States, select provinces in Canada (Ontario & British Columbia), and the United Kingdom. Wherever you live, you can create the work environment that best matches your preferences and lifestyle.

What You’ll Do:

  • Help bring our business strategy to reality through collaborative design execution, as an early member of a small but powerful product design team.
  • Design concepts and iterate on ideas to reduce the complexity of our product offering, while solving new and unique design and business challenges.
  • Use interaction models, workflows, UI designs, and interactive details to bring your concepts to reality with our engineering and product teams.
  • Leverage research and data to inform your design decisions.
  • Collaborate with other designers to promote craftsmanship and foster a culture of creative thinking and inclusivity.
  • Work cross functionally with product managers, engineers, and product marketing. Expect to sketch and co-create with others around the organization.
  • Create wireframes, rapid prototypes, and experience documentation in order to communicate appropriate design specifications.
  • Mentor others within and outside the design team.
  • Clearly articulate your work to cross-functional partners and stakeholders.
  • Contribute to the expansion of our design systems and UI patterns.
  • Push the boundaries in e-commerce by helping us build a new frontier in the post-purchase experience.

Your Experience:

  • 8-10+ years of UX design experience
  • Comfortable communicating with customers directly to distill actionable insights
  • Demonstrable evidence of how you have solved complex problems utilizing key UX methodologies – gathering research, outlining information architecture, creating journey maps, and interaction design.
  • Meticulous in the creation of your visual designs, with a high level of polish to your work
  • Expert in designing and prototyping in Figma
  • Excellent communication skills
  • Ownership over your creative concepts and ability to advocate for our customers in the pursuit of the optimal experience
  • Has leveraged a deep understanding of the business and products they've worked on to drive strategic design decisions, regardless of medium
In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.
We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.
We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.
Learn more about us here: https://loopreturns.com/careers.
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