Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So What's the Role?

Our IT department is essential in supporting all aspects of our operations here at Kin Insurance; we are looking for a Jr. IT Analyst to join our growing team! You will be pivotal in providing in-person and remote IT support for the organization and lending an essential hand to onboarding and offboarding responsibilities. Furthermore, you can contribute to company-wide projects and initiatives that help our teams work more efficiently.

Working cross-functionally is crucial within this role, requiring you to lean into your communication strengths and collaborate closely with team members, managers, and stakeholders. In a growing, fast-paced start-up environment, you’ll work alongside technical and non-technical teams on a wide variety of projects, all while having the ability to advance your career within the organization.

A day in the life could include:

• Ensuring frontline assistance to Security and IT Engineering teams by triaging issues and enforcing security policies throughout the organization

• Triaging each new helpdesk ticket coming into the queue and dispatching tickets to other Analysts and Engineers

• Owning tier 1 helpdesk requests and assisting on tier 2-3 tasks

• Providing audio/visual assistance for meetings and events, both remote and in-person

• Performing regular audits of our systems to confirm that access is properly assigned based on RBAC

• Managing inventory each week alongside documenting physical IT Assets (laptops, monitors)

• Overseeing all mobile devices used throughout the organization using JumpCloud

• Responsible for ensuring the seamless onboarding and offboarding of employees as it relates to access and IT equipment

• Maintaining the security posture in our office locations (cameras, keycard readers)

• Additional hours for coverage during CAT events

I’ve got the skills… but do I have the necessary ones?

• Former Internships specifically in IT Helpdesk

• White glove service, ability to work with anyone from interns to executives, and treat all with the same level of respect and empathy

• Administration oversight on tools such as Google Workspace, Slack, Zoom, and Asana

• Ability to identify issues and communicate solutions effectively

• Expertise in collaborating effectively, working for a win-win, while inspiring others to do the same

• Desire to advance your career and gain exposure to new projects in a tech-based environment

• Enthusiasm for utilizing technologies in addition to learning new systems and tools

• Ability to provide in-office support for our Chicago office for at least one week out of each month

Oh, and don’t worry, we’ve got you covered!

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance.

In addition to these benefits, we also are excited to offer the following:

• Competitive salary and equity

• 401K with company match of up to 4%

• Flexible PTO for exempt employees, along with 8 company-observed holidays

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents

• Continuing education and professional development opportunities

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.