Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).

• Forbes' America's Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

The role:

Our Claims team is growing and we are seeking a Litigation Claims Supervisor with a demonstrated skill set in first-party litigation in Property & Casualty Insurance. As a Litigation Claims Supervisor, you will have the opportunity to lead a team of adjusters who handle first-party litigated claims. Additionally, you will be responsible for documenting claim files, discussing and proposing legal strategies, and analyzing legal budgets and invoices alongside assisting with settlement negotiations.

This role will require an individual who has experience in complex jurisdictions, such as Florida, Louisiana, California, and Texas. You will have the ability to make an immediate impact as you will help to hire, plan, schedule, and administer resources that are required to exceed.

A day in the life could include:

• Collaborating with outside counsel, internal claims counsel, and claims leadership in developing strategies to provide the best results

• Assisting litigation adjusters in reviewing new suit assignments and monitoring and developing ongoing litigation strategy

• Facilitating coaching and mentoring sessions with employees, including adherence, feedback, opportunities for improvement, and enhancing the quality of work

• Targeted and detail-oriented review of legal documents including but not limited to Pleadings, Discovery, and Motions to ensure congruence with the initial suit-handling plan of action

• Reviewing and authorizing claim strategies and resolutions, ensuring that decisions are backed by thorough coverage analysis for moderate to complex cases.

• Tracking and analyzing team performance metrics, proactively identifying trends, and addressing any deficiencies to maintain a high standard of work.

• Handling calls and customer escalations and removing any roadblocks

• Ensuring accurate and timely reporting of individual and team metrics and behaviors

• Analyzing data to understand the current state and proactively plan for short and long-term changes

• Focused review of legal invoices alongside preparing and maintaining documentation and job aids

• Identifying training needs to meet job objectives, goals, and company policies and procedures

• Assisting with training on claim investigation, evaluation, and settlement techniques in addition to holding the team accountable for accuracy and quality of all claim files

• Analyzing coverage, policy interpretation, and providing direction

• Maintaining accurate employee records: vacations, absences, and personal time

I’ve got the skills… but do I have the necessary ones?

• 3+ years of P&C claims experience handling first-party pre-suit and litigation (Florida, Texas, and California experience is a bonus)

• 5+ years of P&C claims handling experience with at least 1 year of supervising property claims

• Ability to manage, track, and analyze litigation billing for accuracy and efficiency

• Proficient in tools such as Excel, G Suite, Slack, and Xactimate

• Expertise in diagnosing challenges, designing strategic solutions, and delivering reliable results

• Ability to lead and empower a high-performing team while supporting organizational change

Oh, and don't worry, we've got you covered:

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance.

In addition to these benefits, we also are excited to offer the following:

• Competitive salary and equity

• 401K with company match of up to 4%

• Flexible PTO for exempt employees, along with 8 company-observed holidays

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents

• Continuing education and professional development opportunities

*Applications for this role will be accepted through February 24, 2025

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.