Senior Technical Program Manager
Kin Insurance
Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.
We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:
Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).
Forbes' America's Best Startup Employers (2021- 2023).
Inc. 5000 Fastest-Growing Private Companies.
Forbes’ Fintech 50.
Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what’s the role?
As a Senior Technical Program Manager at Kin, you will be responsible for managing mission critical technology projects as well as being a Scrum Master for teams.
You demonstrate initiative, accountability, personal agility, lean thinking, and have the ability to influence and inspire team members.
You are a master of facilitation and will facilitate the Scrum events. You will foster collaborative relationships across product and technology, and demonstrate leadership. You promote and demonstrate psychological safety in the workplace such that people and teams can thrive.
You have a passion for team building and will help with the formation of new teams, providing guidance and putting in place the events and roles clarity necessary for getting Scrum or projects started. You have experience in providing agile coaching to teams and individuals, and can train developers, product owners, and stakeholders as needed.
You are an experienced Jira user with experience in editing Jira settings and configurations. Having JSM or JWM experience is a plus.
You seek to continuously improve our Agile maturity over time by adhering to the Scrum values. You welcome the challenge of working with complexity in a scaled and fast paced environment.
A day in the life could include:
Managing small to huge scale programs at kin that may involve multiple internal departments ensuring the whole program management aspect including scope definition, setting up project management flows in Jira, following up on progress on a regular basis, report on progress to teams and stakeholders, identifying risks and providing mitigation plans.
Coaching the Scrum team in self-management, forecasting and planning; including the use of Jira
Helping the Scrum team in Sprint Planning by empowering team members to right size and sequence work
Helping the Scrum team focus on creating high-value Increments that meet the Definition of Done
Helping the Scrum Team understand the need for clear and concise Product Backlog items and guiding them to achieve this
Identifying and working in collaboration to remove success blockers, which may include cross-team dependencies mitigation
Gathering team level metrics for forecasting, planning and continuous improvement
Helping Product Owners in effective Product Backlog creation, management and refinement; including techniques for defining valuable Product Goals, how to prepare and run strong Sprint Planning, Sprint Reviews, Release Planning and various roadmap formats
Facilitating stakeholder collaboration and facilitating release planning efforts as requested or needed
Scaling our Agile practices through the coaching of Scrum teams, their stakeholders and the broader organization in the Scrum values and practices, ensuring clarity of roles and responsibilities and effective adoption of the practice at scale
Participation in our Scrum Guild (community of practice) which focuses on improving agile maturity by providing mentoring, learning opportunities, disseminating best practices, and developing useful resources
Reviewing configuration change request in Jira and able to make updates if needed
Managing projects that span time zones
I’ve got the skills… but do I have the necessary ones?
Bachelor's degree or equivalent experience
Proactive self-starter with excellent time-management, communication, documentation and organizational skills
3+ years of experience as a Program Manager or Senior Project Manager for software development projects
3+ years of experience as a Scrum Master in a software environment
Expert in Agile principles and methodologies with ability to scale frameworks
Ability to facilitate workshops, coach and mentor across multiple teams and at various levels of the organization
Strong ability to communicate, influence, engage and inspire others to drive collaboration and alignment at all levels of the organization
Knowledge of industry-wide practices and technologies
Experience using Agile tools especially Jira
Experience building Scrum Teams
Oh, and don’t worry, we’ve got you covered!
Medical, Dental, Vision, Disability and Life Insurance
Flexible PTO policy
Remote work
Generous equity package
401K with company match
Parental leave
Continuing education and professional development
The excitement of joining a high-growth Insurtech company and seeing your work make an impact
For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.
For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.
State locations and specifics are subject to change as our hiring requirements shift.
About Kin
Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.
EEOC Statement
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.