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Senior Product Designer - Customer Experience

Kin Insurance

Kin Insurance

Product, Customer Service, Design
Posted on Friday, May 24, 2024

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

Use efficient technology that lets homeowners buy directly from us to keep costs down: This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

  • Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).

  • Forbes' America's Best Startup Employers (2021- 2023).

  • Inc. 5000 Fastest-Growing Private Companies.

  • Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin is taking on the home insurance market with accelerated growth to help customers in climate affected states get affordable property insurance. We are direct to customer business and customers are at the heart of everything we do. We are looking for a Senior Product Designer to join our growing design team and impact our policy management and mobile experiences through seamless and intuitive designs.

In this role, you will be responsible for designing customer experiences across product teams to ensure a smooth experience for our users. You will partner with brand, design system and research teams and collaborate with product managers and engineers through design jams and sprints to transform our customer experience. In a changing world affected by climate, you will be accountable for ensuring our customers have a best-in-class insurance experience and have a meaningful business impact through the projects you will be working on.

A day in the life could include:

  • Collaborating with cross-functional teams to ideate, design, and prototype industry-changing products that push the boundaries of Kin’s customer experiences

  • Autonomously setting project timelines and exploring diverging, unintuitive concepts when thinking through potential ways of solving a problem

  • Designing new experiences or layouts that set the UX design standard at Kin and evolves our visual systems

  • Taking the lead on uncovering and understanding user needs

  • Actively participating in defining business goals and explaining metrics they track in detail during quarterly planning and cross-functional standup

  • Proactively seeking out feedback from others, promptly acting on the feedback you receive, and deliberately and continually raising our bar for quality

  • Involving and engaging broader team and cross-functional partners throughout the design process

I’ve got the skills… but do I have the necessary ones?

  • 5+ years of experience designing products for mobile and responsive web

  • Work within a fast paced agile environment

  • Facilitation skills to lead workshops and design sprints

  • Professional communication skills, both written and verbal

  • Growth mindset and willingness to absorb large amounts of information and complex context

Bonus Points:

  • Bachelors degree in design, HCI, cognitive science or equivalent experience

  • Experience showcasing your end-to-end design process across projects, that include interaction and visual design artifacts, multiple iterations, high-fidelity prototypes, and consideration of the impact and scale of work

  • Experience designing and launching impactful direct to consumer experiences

  • Experience uncovering and understanding user needs participating in quarterly planning to prioritize business impactful projects and displaying proficiency in impacting business goals and metrics.

  • Examples of clear documentation around design solutions that showcase a deep understanding of the user problem the part of their journey it affects and a holistic solution that addresses their needs

Oh, and don’t worry, we’ve got you covered!

  • Medical, Dental, Vision, Disability and Life Insurance

  • Flexible PTO policy

  • Remote work

  • Generous equity package

  • 401K with company match

  • Parental leave

  • Continuing education and professional development

  • The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.