Hi! I'm Kelsey, the VP of Customer Success at EnsoData. We are looking for a new team member who is passionate about making healthcare better and being a great teammate!

EnsoData is seeking an Implementation Manager (Healthcare and/or Software as a Medical Device - SaMD) to lead and support our Customer Success Engineer team, ensuring the successful implementation, deployment, and support of our software solutions in the healthcare industry.

This hybrid position in Madison, WI offers a competitive salary of $120,000 along with bonus program, stock options and generous benefits, including paid time off.

About the Role

As the Implementation Manager, you will manage a team of Customer Success Engineers responsible for guiding customers from post-sale through successful implementation and integration of our software. The team needs an empathetic leader who can drive growth and navigate personnel, technology and project management to support the business goals.

This role blends technical expertise, project management, and customer engagement to ensure timely, compliant, and high-impact deployments. Your expertise in Healthercare and/or Software as a Medical Device will help drive efficiency, effectiveness, and overall customer satisfaction.

Key Responsibilities:

• Manage, mentor and grow a team of Customer Success Engineers
• Implementation project management - oversee the end-to-end implementation lifecycle for new customers
• Customer engagement - be the escalation point of contact for customers; collaborate with resources to manage the customer to success
• Relationship management - be a partner to the Sales Team to support maximizing their impact on the business for everyone's success
• Lead process improvement initiatives that enhance scalability, efficiency and compliance (FDA, ISO 13485, HIPAA)
• Translate company strategy into clear team goals and measurable outcomes

Travel expectation: less than 25%

About EnsoData

EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s.

Here is a little about what we are doing in the world of sleep medicine...

EnsoSleep - FDA-Cleared PSG and HSAT Scoring and Study Management

EnsoSleep PPG - FDA-Cleared, AI-Powered Sleep Diagnosis Using Pulse Oximeters

**Here is a link to learn a little about our Celeste app!

Education

• Bachelor’s degree in a relevant field. Biomedical Engineering, Computer Science, Health Informatics, or a related technical or life sciences field is a plus. Master’s degree is a plus.
• Project Management Professional (PMP) is preferred.

Experience

• 7+ years of experience in implementation, technical project management, or customer success in a healthcare technology or SaMD environment.
• 2+ years of experience as a direct people manager (performance management, team member life cycle activities like hiring) having managinged a team of implementation specialists or customer success engineers.
• Experience owning capacity planning and forecasting for staffing expectations.

Qualifications, Skills and Competencies

• Demonstrated success leading end-to-end software deployments in a regulated healthcare or medical device environment (FDA, ISO 13485, HIPAA, GDPR).
• Experience working with Software as a Medical Device (SaMD) or other healthcare SaaS solutions.
• Familiarity with healthcare IT integrations such as EHR, PACS, LIS, or data exchange standards (HL7, FHIR, DICOM).
• Proven ability to coordinate cross-functional teams including Product, Engineering, QA/RA, and Sales.
• Experience scaling implementation processes in a startup or high-growth environment required preferred.
• Demonstrated empathetic leadership - the team needs an empathetic leader who can drive growth and navigate personnel, technology and project management to support the business goals.

Company Culture - Embrace the Pineapple!

• Make Healthcare Better - passionate about improving healthcare experiences.
• Put Customers First - dedicated to understanding and meeting customer needs.
• Be a Great Teammate - foster a collaborative and supportive work environment.
• Gets $#!t Done - act decisively and go above and beyond.
• Inject a Focus on Quality - maintain integrity and attention to detail in all aspects of work.

The benefits package includes, but is not limited to, the following:

Remote and flexible schedule - we are a remote company with hybrid options and support for flexible schedules! That being said, we have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)!

Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.

Paid time off options - we want our employees to rest, recharge, and feel better.

Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.

Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program.

401k to help people invest in the future.

Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time. (Hint: check out our blog for info from former team gatherings!)

Interview Process

1. Submit a resume online and our hiring team will choose those that seem like the best candidates.
2. We look forward to meeting you face-to-face! A few candidates will be chosen for a video call to get to know each other, discuss your experience, and explain the position in more detail.
3. Expect an opportunity to show your skills.
4. The final candidates will have a chance to meet a few people from the team.
5. Offer!

Let’s talk

EnsoData seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don't necessarily check every box on the job description, please still get in touch.

To learn more about our ongoing commitment to diversity, check here.

Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships so candidates must be legally eligible to work and reside in the United States now and in the future.

Equal Employment Opportunity

EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any basis of race, color, protective hairstyles, national, social, or ethnic origin, gender, pregnancy, childbirth, gender orientation, identity or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, protected veteran status, arrest record, expunged or sealed convictions, criminal history, source of income, credit history, housing status, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate.

We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a diverse candidate pool. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, intersectional individuals, foreign-born residents, and veterans to apply. We have a deep conviction that diversity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally.

If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application, please contact Angela at angela@ensodata.com.