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Senior Director of Global People Operations



People & HR, Sales & Business Development, Operations
Pittsburgh, PA, USA
Posted on Thursday, June 20, 2024

Our mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that’s where you come in!

Duolingo is the world's most popular learning app. Beyond our core learning product, we also offer English proficiency testing with the Duolingo English Test, and are bringing new subjects into the Duolingo app, where people can develop their Math and Music skills.

We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!

We’re looking for a leader to scale our people operations, ensuring a balance of visionary forward-thinking practices with practical, user-centric programs and processes across the candidate and employee experience.

You Will...

  • Shape and define the overall People Operations team strategy and operating model - you will have the opportunity to define the strategy and operating model for the team, which will include: People Services, Talent Acquisition Operations, Immigration & Global Mobility, Payroll, Global People and our Contingent Workforce Program.
  • You will drive process design and implementation - you will design and implement low defect-rate, technology-enabled processes that drive efficiency for the People team as well as our employees.
  • You will ensure processes are anchored on user-centered design principles, ensuring the most simple, consistent, and continuously improving experience for our employees.
  • You will collaborate with stakeholders across the People team, as well as cross-functional partners in Legal, Finance, Accounting and IT to ensure a comprehensive, business-centric, and legally compliant approach to People processes across the globe.
  • You will lead cross functional projects aimed at improving operational efficiencies and enhancing the candidate and employee experience across key user journeys.
  • You will partner with the People Analytics team to unlock data insights and apply data throughout our operations to drive decision-making and efficiency.
  • You will partner with the People Systems team to enable thoughtful tooling that leverages the latest AI technology capabilities, to drive self service and automation while keeping user-centered design as a priority.
  • You will lead, coach, and partner with your team to achieve this vision, while continuously contributing to each team member's career journey.

You Have...

  • 15+ years of experience leading People Operations in a fast-paced, dynamic environment; tech company experience highly desired
  • Experience building and scaling teams
  • Strong leadership and people management experience
  • Thrive in a company culture that anchors on employee experience and a high level of service
  • Demonstrated project management skills and a track record of success in bringing highly complex, cross-functional projects to completion
  • Ability to influence stakeholders and build relationships at all levels of the organization
  • Ability to work hands-on and willingness to roll up your sleeves to get things done
  • Strong problem solving and critical thinking skills while exercising sound judgment
  • Excellent verbal, written and interpersonal communication skills required

We invest in and support our Duos! This role is eligible for a robust compensation package of base salary, equity, and Duolingo’s world-class benefits. The starting base salary range for this role is, $188,000 - $414,000 Actual salary may vary based on level, work experience, performance, and other factors evaluated during the hiring process.

We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.

Take a peek at how we care for our employees' holistic well-being with our benefits here.

Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.