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IT Systems Engineer



Software Engineering, IT
New York, NY, USA
Posted on Tuesday, May 14, 2024

Our mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that’s where you come in!

Duolingo is the world's most popular learning app. Beyond our core learning product, we also offer English proficiency testing with the Duolingo English Test, and are bringing new subjects into the Duolingo app, where people can develop their Math and Music skills.

We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!

As a IT Engineer, you will play a pivotal role in enhancing our IT infrastructure and streamlining operations to support our rapid growth. You'll collaborate with other teams to manage and optimize our SaaS application portfolio. Your expertise will contribute to the support and enhancement of IT processes, leading high-impact IT projects, and ensuring our IT infrastructure operates seamlessly.

You Will...

  • Manage, optimize, and secure our SaaS application portfolio, including overseeing our identity management system.
  • Orchestrate and implement critical IT projects with a focus on automation, security, and efficiency.
  • Design and implement automation for employee lifecycle processes to improve IT tooling.
  • Support the IT Helpdesk or Workplace Team with versatile IT support.
  • Continuously enhance IT systems and processes using feedback and best practices.
  • Resolve network issues, leveraging your understanding of network fundamentals.

You Have...

  • 5+ years of experience in IT Operations, with a broad skill set in IT infrastructure and SaaS management.
  • Advanced experience in identity and access management (IAM), with hands-on management of platforms like Google Workspace and Okta.
  • Strong experience managing a fleet of computers through an MDM system like Jamf, demonstrating an understanding of device management in a distributed environment.
  • A proven track record of leading projects, wrangling complex problems, proposing innovative solutions, and focusing on results driven by metrics.
  • Familiarity with version control tools like GitHub, and experience using AWS or GCP for CI/CD pipelines, contributing to automation and DevOps practices.
  • Experience building Slack Bots and using automation with Bash, Python to design effective solutions for various scenarios.
  • Excellent communication and prioritization skills, with solid customer service awareness and the ability to work well with others across different levels of the organization.
  • Expert knowledge in Apple macOS and a solid understanding of network fundamentals.

Exceptional Candidates Will Have...

  • Over 7 years of IT operations experience in IT Operations
  • Advanced knowledge in scripting and automation, capable of writing custom scripts to automate repetitive tasks and enhance system integrations.
  • Exceptional proficiency in integrating and optimizing development workflows with version control systems and cloud-based CI/CD pipelines, to facilitate seamless operations and team collaboration.
  • Demonstrated commitment to the tech community and collaborative innovation through contributions to open source projects related to IT infrastructure management, including SetupYourMac, Munki, and Nudge.
  • A history of mentoring team members and leading by example in both technology adoption and process improvements, fostering a culture of learning and growth.
  • Demonstrated ability to identify inefficiencies and implement innovative solutions that improve IT systems and processes, showcasing creativity, adaptability, and a commitment to continuous improvement.
  • Experience with VPN solutions like Tailscale or extensive experience in troubleshooting wireless issues and implementing RADIUS for wireless authentication, indicating a solid ability to enhance network security and efficiency.

We invest in and support our Duos! This role is eligible for a robust compensation package of base salary, equity, and Duolingo’s world-class benefits. The starting base salary range for this role is, $76,500 - $151,800. Actual salary may vary based on level, work experience, performance, and other factors evaluated during the hiring process.

We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.

Take a peek at how we care for our employees' holistic well-being with our benefits here.

Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.