DevOps Engineering Manager

About Convr: Commercial Insurance Carriers are falling short on delivering compelling customer experiences. Outdated business processes, inaccurate data and technologies are holding them back from elevating and delivering on better customer experience. In addition, this is adding costs to doing business. Above and beyond the customer experience these issues increase a carrier’s expense ratio and manual entry errors cost time and money. With Convr, commercial P&C insurers manage the underwriting process from submission to quote with an on-demand software platform with a built-in Artificial Intelligence decisioning engine, empowering them to make better decisions, faster. Our vision is to transform the world through data, discovery, decision, and we do that today by empowering commercial carriers with a core underwriting management system enabling a frictionless experience, delivering superior performance, optimal efficiency, and world-class customer engagement from submission to quote. Make a difference in commercial and property insurance industry by joining and leading our marketing efforts.

Role Overview: As an Engineering Manager of DevOps, you will work closely with the members of your team being both hands-on and a mentor. You will work to ensure our systems are deployed and our engineering team can safely own as much of their work as possible in production. You will develop a deep understanding of the people, technologies, and practices of your team, and apply your expertise to planning, prioritization, and execution. You will support the self-development and career growth of individuals, as well as foster a supportive, inclusive, and collaborative environment in which people do their best work.

Who You Are:

• A leader who takes pride in owning the team’s efficiency, growth, and delivery, ensuring both short-term and long-term objectives are met with maximum productivity.
• Passionate about managing and developing talent, you thrive in mentoring engineers, driving continuous improvement and innovation, while prioritizing career growth through regular 1-on-1s, feedback, and alignment with the product roadmap.
• Tech-savvy and hands-on, with a passion for solving complex technical challenges and improving infrastructure systems.
• Comfortable diving into technical issues alongside engineers, troubleshooting and resolving problems in real-time.
• Comfortable owning the technical roadmap, you enjoy working in a hands-on technical domain and help balance new technology initiatives with customer-driven needs.
• Proactive and adaptable, able to thrive in a fast-paced development environment with evolving priorities.
• A strong communicator, capable of translating complex technical concepts to non-technical stakeholders while collaborating effectively with cross-functional teams.
• Always learning and curious, keeping up with the latest trends in cloud technologies, DevOps practices, and infrastructure automation tools.
• Resilient and driven, you thrive on taking ownership and navigating the demands of a dynamic, growing organization.

Responsibilities:

• Lead and mentor the DevOps team, ensuring they have the skills and resources to support the organization's AWS-based infrastructure and SaaS product built on Python.
• Oversee the design, implementation, and maintenance of the company’s IT infrastructure, including AWS networks, EC2 instances, S3 storage, and communication systems.
• Ensure the security, reliability, and scalability of IT systems, using AWS services and best practices to support the company's Python-based SaaS product.
• Hands-on involvement in implementing identity management tools such as SSO, IAM, FIM, and IdP solutions, ensuring secure access management and compliance.
• Collaborate with cross-functional teams to ensure infrastructure is aligned with business needs and supports continuous delivery and integration practices.
• Maintain high system availability and performance, ensuring robust monitoring and alerting across the AWS environment.
• Lead incident management and troubleshooting efforts, applying hands-on problem-solving for production and infrastructure issues.

Preferred Experience:

• Strong experience with AWS infrastructure, including services like EC2, S3, RDS, Lambda, and VPC, with a focus on scalability, automation, and security for SaaS environments.
• Proficient in managing and automating CI/CD pipelines using Jenkins, streamlining the deployment and testing of applications.
• Hands-on experience with GitLab for version control and repository management, ensuring efficient code collaboration and review processes.
• Solid understanding of observability and monitoring tools, especially Dynatrace, to ensure system performance, reliability, and proactive issue resolution.
• Experience with infrastructure as code (IaC) tools, such as Terraform or CloudFormation, to automate provisioning and manage AWS resources.
• Expertise in containerization and orchestration technologies, like Docker and Kubernetes, to build scalable, fault-tolerant systems.
• Proficient in automation practices, focusing on reducing manual effort and improving operational efficiency across infrastructure and deployment pipelines.
• Experience in Python development is a plus, with the ability to debug and troubleshoot application issues and infrastructure bottlenecks.
• Familiarity with security best practices in AWS, including IAM roles, security groups, and data encryption for SaaS products.
• Track record of leading DevOps teams in a fast-paced, agile environment, with a focus on continuous integration, delivery, and improvement.

What you'll need:

• At least 10 years of related experience
• A bachelor’s degree or higher in a related field
• Be able to travel to the office twice a month

Why Join Convr?

• Full Transparency. We believe in open communication with our team and clients.
• We foster a work-life balance. We believe in flexibly because "life" happens!
• Team mentality. We believe in "All Hands-on Deck"! Helping one another regardless of department.
• Everyone knows your name. We are a high growth, dynamic, entrepreneurial company comprised of passionate team members committed to changing the commercial insurance industry. You will not be just a number!
• We believe in challenging yourself to develop your career.