Client Success Director

Full job description

Position: Client Success Director

Job Type: Full-time, on-site (Hybrid/Remote options will be considered)

Location: Chicago

Position Summary

The Client Success Director (CSD) is responsible for onboarding and overseeing the overall success of implementing Carefeed’s solutions to new clients. As the client evolves from a “new” client to an “active” client, the CSD is held accountable for the client’s continued success and ensures retention.

Key Responsibilities

• Onboard (train) new clients on Carefeed’s solutions.
• Provide high-level support to all users within your assigned communities
• Assist in creating communication templates, questionnaires, and calendars
• Digitize Admission Agreements and Consents using Adobe and DocuSign platforms for e-signing in Carefeed
• Focus on retention through monthly usage reports (provided), monthly “Carefeed Check-ins” with clients (via email or phone), and success review (examining the activity of the client in their portal.)
• Participate in cultivating best practices for the Client Success Team. Client Success is collaborative.

Qualifications

• Driven, self-starter with impeccable customer service skills (e.g., patient, supportive, confident, and creative.)
• Strong aptitude for technical software. The CSD must be thoroughly capable to comprehend and communicate Carefeed’s current solutions as well as future platform growth.
• The capacity to lead training sessions through Zoom.
• Proficient in Word, Excel, Google Docs, and Adobe. Knowledge of DocuSign and Canva is a plus.
• Fit to work in a start-up environment. It is critical for a CSD to adapt smoothly and positively to change, possess the enthusiasm and dedication to be a part of an evolving company; commitment to being part of the Carefeed family.
• At this time, travel is not a requirement.

Preferred Qualifications

· Experience in the healthcare industry

· Experience with SaaS solutions

· CRM experience

· Experience with training & onboarding

About Carefeed

Carefeed is a rapidly growing SaaS healthcare company dedicated to helping post-acute care providers simplify their operations and build stronger connections with families, residents, and staff. Our innovative software platform has an integrated suite of solutions that help providers facilitate enrichment of resident journeys in senior care communities.

We have a unique culture created by smart, engaged employees who act as owners and stewards of the business. We believe you must love your work and enjoy your work environment to create a truly world-class company.

For more information, visit www.carefeed.com.

Perks & Benefits

· Competitive salary

· Health, dental and vision insurance

· 401K

· Paid time off

· Opportunities for professional development

· Collaborative and innovative work environment

Additional Information

Carefeed does not discriminate on the basis of race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Carefeed is committed to providing reasonable accommodation to applicants with a mental or physical disability.

To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to Carefeed or any of our employees. We are not responsible for any fees related to unsolicited resumes.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• SaaS: 3 years (Required)
• Customer relationship management: 3 years (Required)

Work Location: In person