Company Description

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

Job Description

We are seeking a highly skilled and client-focused Solutions Architect to join our team. This role is pivotal in ensuring clients receive maximum value from the Authenticx platform by designing and implementing technical solutions tailored to their needs. The Solutions Architect will bridge the gap between technical capabilities and client objectives, ensuring seamless platform adoption, integration, and optimization.

Client Engagement & Requirements Analysis

• Collaborate with clients to understand business objectives, workflows, and technical requirements.

• Identify key metrics for success and translate business goals into technical solutions using the Authenticx platform.

• Conduct discovery sessions to assess client systems, data sources, and integration needs.

Solution Design & Implementation

• Design, implement, support, and optimize tailored configurations of the Authenticx platform to address client-specific needs, such as metadata configuration for integrations, API connections, AI model applications, and reporting capabilities.

• Lead the setup and optimization of workflows, including automation of escalations and email notifications based on evaluation results.

• Facilitate API and SFTP integrations between client systems and the Authenticx platform to enable seamless data transfer and processing.

Platform Utilization & Optimization

• Consult our Client Success organization on best practices, opportunities to improve overall program performance from a technical perspective, optimization of rule-based classifiers, and more

• Guide clients and our Client Success Team as a platform SME for driving program automation, including with SmartPredict™ for AI agent evaluations, to scale efficiency and refine operations.

Technical Support & Troubleshooting

• Serve as the technical lead for client inquiries and provide troubleshooting support during implementation phases.

• Monitor and refine system configurations based on client feedback and data analysis results.

• Liaise with internal product, help desk, and engineering teams to address technical challenges and suggest platform improvements.

Continuous Improvement & Client Success

• Regularly analyze client data to identify new opportunities for leveraging the platform's features and improving outcomes.

• Conduct periodic reviews to ensure the platform is meeting client KPIs and evolving business needs.

• Develop and maintain documentation for implemented solutions and best practices.

Qualifications

Required Skills & Experience

• 5+ years of experience in solution architecture, SaaS implementation, or technical consulting.

• Strong expertise in data integration (API, SFTP) and workflow automation tools.

• Hands-on experience with AI-driven tools, conversational data analysis, or customer experience platforms.

Preferred Skills

• Familiarity with healthcare compliance (e.g., HIPAA) and conversational AI models.

• Proficiency in analyzing and implementing reporting tools, such as Signals Dashboards and custom data visualizations.

• Strong problem-solving skills with the ability to translate technical capabilities into business outcomes.

Education

• Bachelor's degree in computer science, Information Systems, or related field.

Additional Information

• Exceptional interpersonal and communication skills, with a client-first mindset.

• Strong organizational skills to manage multiple projects and deadlines.

• Detail-oriented with a focus on delivering high-quality solutions tailored to client needs.