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Insights Analyst (Healthcare Call Evaluator)



Indianapolis, IN, USA
Posted on Wednesday, July 3, 2024

Company Description

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What we offer our team members?

  • A culture based on our core values of Authenticity, Courage and Having Fun
  • A collaborative environment that supports your personal and professional development
  • Remote/virtual working flexibility
  • Free health insurance options
  • Comprehensive benefits - medical, vision, dental, life, and disability insurance
  • HSA and FSA plans
  • 401(K)
  • Unlimited vacation time
  • Generous paid holidays, sick leave, and parental leave
  • Perks at Work membership for discounts on shopping, travel and much more

Job Description

As an Insights Analyst, you will serve as a member of our Evaluation Services team, and you will:

  • Evaluate interactions between our healthcare clients and their customers, and complete evaluations to capture the data that the client is seeking.

  • Use predefined rules to label interactions consistently and objectively.

  • Apply verbal and written communications to evaluate quality and compliance while revealing customer insights.

  • Use your listening skills to concisely capture stated and implied messages and document them in our online proprietary system.

  • Work independently and collaboratively with a virtual team to promote accuracy and consistency.

  • Provide insights and trends to team leaders who will take the results to tell a compelling story to our clients.

  • Become a subject matter expert in the programs and services offered by our clients.


Our ideal Insights Analysts has the following qualifications:

  • Associate’s or bachelor’s degree preferred with a focus in health care, social work, English/writing, data analysis, or similar fields.
  • 1-3 years of experience in health care, social work, compliance, quality assurance or similar fields.
  • Nurses (RN, LPN, etc.) and other healthcare professionals with nursing degrees (BSN, MSN, etc.) especially welcome.
  • Customer service, call center, direct patient care or telephonic care management experience desired.
  • Must have superior listening and written communication skills.
  • Working knowledge of Microsoft Office suite.
  • Demonstrate timeliness by meeting deadlines for assignments and special projects.
  • Ability to work effectively autonomously with limited supervision.
  • Strong communication and collaboration skills and a desire to learn.
  • Process-driven with high attention to detail.

Additional Information

  • This is a virtual/remote position.
  • Planned, in-office activities may be required on occasion (approximately 1-2x per year).
  • Travel costs for required trips to the office are covered by the company for employees who do not live in Indianapolis.
  • Candidates must reside in the USA and be authorized to legally work for any employer in the USA without requiring employment visa sponsorship now or in the future.