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Senior Project Manager - Software Implementation (Enterprise Healthcare SaaS)



Indianapolis, IN, USA
Posted on Saturday, May 18, 2024

Company Description

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

  • A culture based on our core values of Authenticity, Courage and Having Fun
  • A collaborative environment that supports your personal and professional development
  • Remote/virtual working flexibility
  • Free health insurance options
  • Comprehensive benefits - medical, vision, dental, life, and disability insurance
  • HSA and FSA plans
  • 401(K)
  • Unlimited vacation time
  • Generous paid holidays, sick leave, and parental leave
  • Perks at Work membership for discounts on shopping, travel and much more

Job Description

    As the Senior Project Manager of Software Implementation at Authenticx, you will support software product development and implementation as a member of our high-performing Product Innovation team. You also will:

    • Own and manage large enterprise customer integrations
    • Maintain subject-matter-expert knowledge and documentation of the following
    • Authenticx APIs
    • Authenticx Connector App
    • Native Integrations
    • Manage activity and execution of key platform feature testing and deployments
    • Assist QA team with testing of data integration enhancements
    • Mentor other Authenticx staff and support technical conversations with clients


    • Oversee multiple projects related to the Authenticx software platform that involve internal and external stakeholders
    • Coordinate project teams and meetings, develop project plans, guide internal/external resources, and employ effective tools to manage critical project tasks and milestones
    • Provide regular reporting on project status, delivery, risks, trends, and opportunity for improvement
    • Serve as a key liaison between leadership, engineers, and client-facing teams

    Release Management:

    • Be accountable for Release Management lifecycle, to include scheduling, coordinating, and management of releases enterprise-wide for multiple applications.
    • Manage multiple release trains/channels, including promotion through lower environments and for production/pre-prod/performance environments in an Azure cloud environment using DevOps/CICD
    • Effectively guide defect management and change management within the release management structure.
    • Design and create Reporting Metrics and SLAs around the release management functions


    Our ideal team member will possess the following qualifications:

    You are internally motivated and want to be part of something that is bigger than yourself. You thrive on working with people and know that trust is at the heart of building positive and productive relationships. You have experience successfully demonstrating your attention to detail, and you are known for being organized. Simply put, you love to rally teams towards a common goal.

    • High internal motivation.
    • Desire to be part of something that is bigger than yourself.
    • Thrive on working with people and know that trust is at the heart of building positive and productive relationships.

    Minimum Qualifications:

    • Bachelor’s degree in business, science, or engineering discipline
    • 3+ years of professional experience as a Technical Project Manager in a software-as-a-service (SaaS) environment
    • Experience with documenting, communicating, and managing complex technical projects to achieve results that are on time and to stakeholder expectations
    • Incredible attention to detail, organization, and ability to manage several concurrent projects.
    • Demonstrated ability to creatively solve problems and work in a fluid fast paced environment
    • Excellent written and verbal communications and the ability to effectively correspond with both technical and non-technical audiences
    • Comfort using task-management tools like Jira and Asana.
    • Effective working in a virtual environment and over web-based teleconferencing

    Past clients and colleagues might describe you as:

    • Detail-Oriented—you are curious and passionate to understand root causes that lie within data and systems
    • Friendly and personable—you have good written and verbal communication skills
    • Precise—you are extremely meticulous and strive to know the reasons that we do things the way we do
    • Responsive—you respond to internal and external needs with a sense of urgency and demonstrate excellent judgment with prioritizing tasks
    • A Critical Thinker—Develop a healthy skepticism toward any information presented as fact

    Additional Information

    • This is a hybrid or remote/virtual position.
    • For local team members, occasional (1-2 days per week) on-site working (Indianapolis north side) may be expected for in-person activities.
    • Traveling to the Authenticx office or a client's office, which could include overnight travel, may be required occasionally throughout the year, based on business needs.
    • Candidates must reside in the USA and be authorized to legally work in the USA without requiring employment visa sponsorship now or in the future.
    • #LI-REMOTE