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Program Manager (Healthcare SaaS Client Strategist)

Authenticx

Authenticx

Operations
Indianapolis, IN, USA
Posted on Thursday, March 28, 2024

Company Description

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

  • A culture based on our core values of Authenticity, Courage and Having Fun
  • A collaborative environment that supports your personal and professional development
  • Remote/virtual working flexibility
  • Free health insurance options
  • Comprehensive benefits - medical, vision, dental, life, and disability insurance
  • HSA and FSA plans
  • 401(K)
  • Unlimited vacation time
  • Generous paid holidays, sick leave, and parental leave
  • Perks at Work membership for discounts on shopping, travel and much more

Job Description

    We are seeking professionals of varying career levels to fill openings as Associate Program Managers, Program Managers, and Senior Program Managers. The specific responsibilities will vary depending on position level, but the essential responsibilities of a Program Manager on our Professional Services team include the following:

    • Serving as a strategic account manager for healthcare clients - especially pharmaceutical, provider (large hospital systems), and insurance/payer companies.
    • Evaluating qualitative and quantitative data (the interactions between our clients and their customers/patients) to help our clients make more informed business decisions.
    • Having a continuous finger-on-the-pulse of program production, trends, budget and goals to help drive client outcomes.
    • Understanding and utilizing the Authenticx software platform and staying current on new features, best practices, etc.
    • Collaborating with other Authenticx teams to ensure our work is completed with the highest standards while achieving client objectives.
    • Serving as an internal and external communicator - facilitating meetings, setting agendas, maintaining project timelines and ensuring all stakeholders are aligned.
    • Continually honing a positive relationship with healthcare clients and always keeping client needs and desired outcomes at the forefront of everything we do.

    Qualifications

    Our ideal Program Manager will possess the following qualifications:

    • High internal motivation.
    • Desire to be part of something that is bigger than yourself.
    • Thrive on working with people and know that trust is at the heart of building positive and productive relationships.

    Minimum Qualifications:

    • Bachelor’s degree in Business, Healthcare, Informatics, or other relevant fields preferred
    • 2 - 5 years of healthcare experience - ideally working for/with pharmaceutical, provider (large hospital systems), or health insurance/payer companies.
    • Experience in a business-to-business (B2B) client-facing role, such as Account Manager, Customer Success Manager, Consultant, or Program Manager, supporting healthcare companies.
    • Software-as-a-Service (SaaS) experience is highly preferred.
    • Strong data synthesis experience involving the interpretation and analysis of qualitative and quantitative data.
    • Extensive experience preparing and delivering complex presentations to internal and/or external stakeholders.
    • Strong interpersonal skills and experience serving as a liaison and leading cross-functional projects.
    • Project management experience - project management certification is preferred.
    • Well-organized, with a high attention to detail and ability to prioritize.
    • Proficiency with MS Office, especially Excel and PowerPoint.
    • Understanding of web applications with a desire to learn new technologies.

    Past clients and colleagues might describe you as:

    • Objective—you see things as they actually are.
    • Calm under pressure—you understand what needs to be done and are confident in your ability to manage successfully.
    • Juggler—you can manage a lot of responsibilities without missing a beat.
    • Engaging—you have a positive and can-do disposition that inspires confidence.
    • Clear communicator—you effectively use words, both oral and written, to communicate in a concise, yet friendly, manner.
    • Responsive—you respond to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond.
    • Leader—formally or informally, you know how to leverage the talent around you to deliver the best outcomes for clients.

    Additional Information

    • This is a remote/virtual position.
    • For local team members, occasional on-site working (Indianapolis north side) may be expected for in-person activities.
    • For remote team members, traveling to Indianapolis may be required approximately 1-2x per year, based on business needs.
    • Minimal overnight travel is expected for client meetings approximately 1-4x per year, based on business needs.
    • Candidates must reside in the USA and be authorized to legally work in the USA without requiring employment visa sponsorship now or in the future.
    • #LI-REMOTE