Billing Systems Analyst
ActiveCampaign
IT
Chicago, IL, USA
USD 36.54-50.24 / hour + Equity
Posted on Nov 15, 2025
We’re looking for an analytical, systems-focused Billing & Order-to-Cash professional to help us improve and scale our subscription billing and revenue processes. You’ll work across Finance, Engineering, Product, and RevOps to ensure billing accuracy, streamline workflows, and support compliant revenue recognition. This is an opportunity to own and modernize a critical part of our business, ensuring accuracy and compliance while driving significant process automation. Your contributions will directly impact our financial reporting, operational efficiency, and overall growth trajectory.
On a typical day, you might:
- Own the end-to-end billing operations, meticulously managing subscription lifecycle activities (orders, renewals, amendments) and supporting invoice creation, adjustments, and refunds.
- Configure and maintain billing system settings, product catalogs, pricing rules, and system integrations between our CRM, billing platform, ERP, and payment processors.
- Drive automation of manual processes and close tasks, consistently looking for opportunities to enhance efficiency and optimize our overall Order-to-Cash performance.
- Troubleshoot billing errors, resolve subscription discrepancies, and maintain data quality across accounts and transactions to support month-end close and audit preparation.
- Collaborate cross-functionally with Finance, Engineering, Product, and RevOps to ensure alignment, resolve issues, and provide data-driven reporting on billing accuracy and revenue trends.
The ideal candidate will bring:
- 3+ years of hands-on experience in billing operations, finance systems, revenue operations, or the broader Order-to-Cash cycle, ideally within a SaaS or subscription business.
- Solid understanding of the subscription lifecycle, SaaS financial concepts, and experience supporting month-end close, audits, and revenue processes.
- Experience with any modern subscription billing platform (e.g., Zuora, Stripe Billing, Salesforce Billing, NetSuite, Chargebee, Recurly, Sage Intacct).
- A process-improvement mindset with a proven ability to design and implement solutions focused on automation and scalability.
- Exceptional analytical skills and comfort with data (SQL, Excel, or BI tools experience is a plus), with the talent to distill complex system issues into clear, actionable resolutions.
- Strong communication skills and the ability to effectively bridge technical and non-technical teams, acting as a trusted liaison between Finance and Engineering.
- Prior experience in configuring or administering Zuora Billing or Zuora Revenue is highly valued.
- Familiarity with workflow automation tools (e.g., Zuora Workflow, Salesforce Flow, Workato, Zapier) or exposure to revenue models and payment processors (Stripe, Adyen, PayPal, Braintree).
About ActiveCampaign:
ActiveCampaign is the autonomous marketing platform for people at the heart of the action. It empowers teams to automate their campaigns with AI agents that imagine, activate, and validate–freeing them from step-by-step workflows and unlocking limitless ways to orchestrate their marketing.
With AI, goal-based automation, and 1,000+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes–fine-tuned with billions of data points to drive real results for their unique business.
ActiveCampaign is the trusted choice to help businesses unlock a new world of boundless opportunities–where ideas become impact and potential turns into real results.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
Perks and benefits:
At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.
Here are some of the benefits we offer:
-Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm.
-Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization.
-Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO.
-Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years.
-Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
36.54 - 50.24 USD
This base hourly range is equivalent to an annualized base compensation range of $75,995 - 104,493 assuming you worked a full-time schedule for the entire year (2080 hours). Compensation details listed in this posting reflect the base rate only and do not include bonus, equity, sales incentives or other role specific compensation that the role may be eligible for. ActiveCampaign believes in and is committed to equitable compensation practices. The salary range provided above is a good faith estimate of the pay range determined by the location associated with the job posting. The actual salary depends on a candidate’s skills, experience, and work location.