Billing Operations Analyst
ActiveCampaign
IT, Operations
Chicago, IL, USA
USD 75,995-104,493 / year + Equity
Posted on Nov 15, 2025
As our next Billing Operations Analyst, you won't just be maintaining systems – you'll be at the forefront of driving financial integrity and scalability across our entire order-to-cash lifecycle. You will act as the key subject matter expert for our Zuora Billing and Revenue platforms, partnering directly with Finance, Product, and Engineering to architect billing solutions that support our global expansion and ambitious growth targets. This role is about translating complex business and financial strategy into optimized system configurations, ensuring every transaction is accurate, efficient, and compliant. Your contributions will directly impact our financial reporting, close timelines, and overall operational performance.
On a typical day, you might:
- Serve as the subject matter expert for Zuora Billing and Zuora Revenue, translating complex business requirements from Finance, Sales, and Product into scalable and compliant billing system configurations.
- Configure and maintain all aspects of Zuora, including the product catalog, invoice templates, workflows, approval logic, and discount structures, ensuring accuracy for new product launches and changing business models.
- Collaborate cross-functionally with Engineering and Revenue Operations to define, validate, and ensure the integrity of integrations between Zuora, CRM, ERP, and payment systems throughout the order-to-cash process.
- Drive continuous improvement initiatives by building and optimizing Zuora Workflows to automate manual billing tasks, streamline month-end close activities, and enhance overall operational efficiency.
- Partner closely with the Finance and Accounting teams to ensure accurate revenue recognition mapping (ASC 606 / IFRS 15) for all charges and accounting codes, supporting audit and compliance reviews.
- Monitor and maintain data integrity across subscriptions, accounts, and transactions, providing analytical insights and reporting on billing accuracy, automation coverage, and close timelines.
The ideal candidate will bring:
- 3+ years of hands-on experience in billing operations, finance systems, or order-to-cash in a SaaS company.
- Extensive hands-on experience with Zuora Billing and Zuora Revenue is a must.
- Deep understanding of the entire subscription lifecycle (new business, renewals, amendments, cancellations) and associated financial implications.
- Proven knowledge of revenue recognition principles (ASC 606 / IFRS 15) and the ability to map financial logic into system configurations.
- Proficiency with Zuora Workflows (including the ability to build, test, troubleshoot, and optimize them) and experience with Zuora Data Queries and Data Loader/Uploader.
- Exceptional analytical skills and comfort working with large data sets (experience with SQL, Excel, or BI tools is a strong plus).
- A process improvement mindset focused on automation, scalability, and efficiency to enhance the company's financial performance.
- Experience supporting month-end close, audits, and compliance reviews, as well as troubleshooting and resolving payment declines, billing errors, and revenue issues.
- Excellent communication skills with the ability to effectively bridge technical discussions with non-technical business partners across Finance, Product, and Engineering.
About ActiveCampaign:
ActiveCampaign is an AI-first, end-to-end marketing platform for people at the heart of the action. It empowers teams to automate their campaigns with AI agents that imagine, activate, and validate–freeing them from step-by-step workflows and unlocking limitless ways to orchestrate their marketing.
With AI, goal-based automation, and 1,000+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes–fine-tuned with billions of data points to drive real results for their unique business.
ActiveCampaign is the trusted choice to help businesses unlock a new world of boundless opportunities–where ideas become impact and potential turns into real results.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
Perks and benefits:
At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.
Here are some of the benefits we offer:
-Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm.
-Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization.
-Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO.
-Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years.
-Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
This base hourly range is equivalent to an annualized base compensation range of $75,995 - 104,493 assuming you worked a full-time schedule for the entire year (2080 hours). Compensation details listed in this posting reflect the base rate only and do not include bonus, equity, sales incentives or other role specific compensation that the role may be eligible for. ActiveCampaign believes in and is committed to equitable compensation practices. The salary range provided above is a good faith estimate of the pay range determined by the location associated with the job posting. The actual salary depends on a candidate’s skills, experience, and work location.