Director, Payments
ActiveCampaign
Administration
Chicago, IL, USA
Posted on Jul 1, 2025
ActiveCampaign is looking for a Director of Payments to lead the development of our payments strategy, establish operational processes, and build a dedicated payments function at the Company. This role requires an individual who can "wear many hats," owning global payments strategy, operations, reporting, and analytics, and cross-team communication. The ideal candidate will have experience optimizing payment operations, fostering cross-functional collaboration, and managing relationships with payment providers. In addition to delivering operational excellence and implementing best practices, the Director of Payments will be responsible for scaling and growing the scope of the Payments function as needed.
What your day could consist of:
- Take ownership of the Company's global payments strategy and roadmap, ensuring maximum impact. This includes adapting to changes in organizational goals, growth, industry trends, and customer experience.
- Cultivate strong cross-functional relationships to align payment strategies with organizational objectives.
- Collaborate with finance and accounting teams to develop budgets, forecasts, and financial projections for payment processing. Monitor expenses, analyze variances, and recommend cost-saving measures as appropriate.
- Optimize ActiveCampaign’s internal data structure for payments performance analyses by collaborating with BI resources. Build and monitor alert systems using internal and/or third-party data analytics resources to ensure consistent tracking. Monitor and track core payments and risk-related KPIs using available reporting from PSPs.
- Act as ActiveCampaign’s internal expert and champion for payment functionality, strategies, and methods, globally and domestically.
- Actively build, develop, and manage relationships with external payment partners to maximize performance.
- Create internal communications to keep company-wide stakeholders informed of changing regulations, card scheme rules, and emerging payments issues that could affect the payment acceptance strategy. Cultivate an environment of ongoing education and growth throughout the company.
What is needed:
- At least 8-10 years of progressive experience in payments and risk management, preferably within the e-commerce, subscription, or fintech industry.
- Proven track record of leadership and success in developing and implementing payment strategies, risk management practices, and operational efficiencies.
- Experience working with cross-functional teams and building collaborative relationships with internal and external stakeholders.
- Sharp analytical and problem-solving skills to assess complex payment issues, evaluate options, and make data-driven decisions.
- Excellent communication skills, with the ability to articulate complex payment concepts and strategies to diverse audiences.
- Experience building and nurturing relationships with payment partners and industry groups.
About ActiveCampaign:
ActiveCampaign is an AI-first, end-to-end marketing platform for people at the heart of the action. It empowers teams to automate their campaigns with AI agents that imagine, activate, and validate–freeing them from step-by-step workflows and unlocking limitless ways to orchestrate their marketing.
With AI, goal-based automation, and 950+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes–fine-tuned with billions of data points to drive real results for their unique business.
ActiveCampaign is the trusted choice to help businesses unlock a new world of boundless opportunities–where ideas become impact and potential turns into real results.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
Perks and benefits:
At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.
Here are some of the benefits we offer:
-Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm.
-Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization.
-Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO.
-Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years.
-Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.