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Benefits Analyst



IT, Accounting & Finance
Chicago, IL, USA
Posted on Saturday, May 6, 2023
We are looking to add a Benefits Analyst who plays a critical role to the success and ongoing growth and scale of ActiveCampaign. The Benefits Analyst is responsible for assisting with the administration of all global benefit programs including leaves of absence. This role will communicate, implement and facilitate employee benefit programs that attract and retain employees.

What your day could consist of:

  • Partner with Sr. Manager of Global Benefits to oversee the global benefits and leaves of absence programs
  • Evaluate and administer benefit programs including health, welfare, and retirement plans
  • Respond to employee inquiries regarding benefits enrollments, changes, escalations, and general questions while providing a positive experience
  • Conduct new hire orientation and present benefits overview
  • Process and administer all leave-of-absence, disability, and Workers’ Compensation requests
  • Extensive knowledge of the leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws
  • Act as the liaison between employees and insurance carriers to resolve eligibility questions, claims issues, and benefit escalations
  • Administer recurring and ad-hoc audits to ensure accurate processing of benefit elections, carrier interfaces, payroll files, etc.
  • Help identify and troubleshoot process breakdowns, revise department Standard Operating Procedures (SOP), and communicate process changes to the team
  • Participates in meetings, updating systems, and User Acceptance Testing (UAT)
  • Support relationships with vendors, brokers, and internal stakeholders
  • Perform monthly end-to-end benefit reconciliations for all lines of coverage, calculate retro-adjustments for premiums, vendor adjustments/credits, and HRIS benefit premium collection
  • Assist with the annual Open Enrollment process from beginning to end including drafting communications, answering employee questions, and auditing enrollment data
  • Assist with ongoing compliance filing of 5500s, SARs, Non-Discrimination Testing, ACA 1095-C filings, and other required filings to ensure compliance with federal and state laws

What is needed:

  • 3+ years’ experience and thorough knowledge of Human Resources, benefits administration, and leaves of absence
  • Solid understanding of ERISA, COBRA, HIPAA, ACA, Section 125, IRS, and other regulatory requirements
  • Workday experience is highly desirable
  • Knowledge of other system-based platforms such as JIRA (automating ticketing system) is a plus
  • Strong knowledge of Microsoft Office, and Google Suite systems including Microsoft Excel experience in pivot tables
  • High level of professional maturity, integrity, and discretion in the handling of confidential information
  • Strong written and verbal communication skills
  • Ability to meet deadlines, be detail-oriented, and well organized
  • Self-motivated, proactive, resourceful, and a willingness to learn and take ownership
  • Vendor management experience is a plus
  • Global benefit experience a plus
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.